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All orders are processed within 10-12 business days (excluding weekends and holidays). However, we always strive to ship orders as quickly as possible! More intricate custom items may require additional processing time.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary by carrier.
Please note that shipping times are estimates and not guaranteed, as delays can occur due to carrier disruptions, weather, or other unforeseen circumstances.
Once your order ships, you will receive an email with tracking details. Please allow 24-48 hours for tracking updates to appear.
We are not responsible for carrier-related delays but will do our best to assist you if a package is lost or significantly delayed. If your order arrives damaged or incorrect, please contact us at natalie@hardestyridge.com within 7 days of delivery so we can make it right.
We currently do not ship internationally.
For details on returns and exchanges, please refer to our Return Policy.
For any questions, feel free to contact us at natalie@hardestyridge.com
Due to the custom nature of our products, we do not accept returns, exchanges, or offer refunds. Each item is made with care and attention to detail, ensuring a unique, high-quality product.
If there is an issue with your order—such as damage during transit or an error on our part—please reach out to us at natalie@hardestyridge.com within 7 days of delivery, and we will work with you to find a resolution.
We do not offer refunds for shipping delays, as we have no control over a package once it is handed over to the carrier. If you need your order by a specific date, please email us before placing your order so we can confirm if the timeline is feasible.
All custom and personalized orders are final sale. Please double-check all details before submitting your order to ensure accuracy.
For any questions or concerns, feel free to contact us at natalie@hardestyridge.com.
