FAQ

Ordering & Processing

How long does it take to process my order?

Most orders ship within 5–7 business days. If you need supplies by a certain date for a project or a market, email me before ordering and I'll tell you honestly whether I can make it.

Can I make changes to my order after placing it?

Email me at natalie@hardestyridge.com within 24 hours and I'll do my best. Once an order is packed, changes aren't always possible.

Do you offer wholesale or bulk pricing?

Not yet. If you're interested, email me so I know you're out there.

Beads & Supplies

How are beads measured?

Bead sizes are listed in millimeters (mm) across the widest point. For reference, 4mm is tiny and delicate, 6mm is a classic everyday size, 8mm is the most common bracelet size, and 10mm and up makes a bold statement.

How many beads come in a strand?

It depends on the bead size, so every listing states the strand length and the approximate bead count. Natural materials vary a little, so counts are approximate.

Are your stones natural?

Every listing tells you whether a stone is natural, dyed, stabilized, or otherwise treated. If it's not natural, I'll say so plainly.

Will the beads look exactly like the photos?

Natural stone, seed, and wood vary in color and pattern from strand to strand. That's part of what makes them worth working with. I photograph in natural light so colors stay as true as possible.

Can I sell jewelry I make with your supplies?

Absolutely. That's what they're for.

What's in a curated bead mix?

Each mix is put together by hand around a theme. The listing tells you what's inside, the size range, and roughly how many pieces you'll get. Because they're small-batch, once a mix is gone it may not come back the same way.

Shipping

What shipping carriers do you use?

Carrier options are shown at checkout based on your location and preferred speed.

Do you ship internationally?

Not at this time.

My order is delayed. What do I do?

Check your tracking first. Once a package is with the carrier, delays are out of my hands, but if you think it's lost, email me at natalie@hardestyridge.com and I'll help you file a claim.

Returns & Order Issues

What is your return policy?

All sales are final. If something arrives damaged or isn't what you ordered, email me within 7 days of delivery with photos and I'll make it right.

Everything Else

How do I contact you?

Email is best: natalie@hardestyridge.com. I respond within 2 business days.