Processing Time
All orders are processed within 10-12 business days (excluding weekends and holidays). However, we always strive to ship orders as quickly as possible! More intricate custom items may require additional processing time.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary by carrier.
Please note that shipping times are estimates and not guaranteed, as delays can occur due to carrier disruptions, weather, or other unforeseen circumstances.
Order Tracking
Once your order ships, you will receive an email with tracking details. Please allow 24-48 hours for tracking updates to appear.
Lost, Delayed, or Damaged Packages
We are not responsible for carrier-related delays but will do our best to assist you if a package is lost or significantly delayed. If your order arrives damaged or incorrect, please contact us at natalie@hardestyridge.com within 7 days of delivery so we can make it right.
International Shipping
We currently do not ship internationally.
Returns & Exchanges
For details on returns and exchanges, please refer to our Return Policy.
For any questions, feel free to contact us at natalie@hardestyridge.com