Refund policy

All sales are final

Every listing describes size, hole size, count, material, and treatment as accurately as I can. Please review the details before you order. Because natural materials vary from strand to strand, slight differences in color, pattern, and size are not considered defects, and I'm not able to accept returns or exchanges.

Damaged or incorrect orders

Please check your order when it arrives. If anything is damaged, missing, or not what you ordered, email me at natalie@hardestyridge.com within 7 days of delivery. Include your order number and photos of the item and the packaging. I'll make it right with a replacement, store credit, or a refund to your original payment method.

Cancellations

If you need to cancel, email me within 24 hours of placing your order. Once an order has been packed or shipped, it can't be cancelled.

Lost packages

If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office first. If it still doesn't turn up, email me and I'll help you file a claim with the carrier.

Questions

Email natalie@hardestyridge.com. I respond within 2 business days.